Who is David McAllen™ ?

David McAllen Limited trading as David McAllen™ is a UK registered company under Company Number 15246572 whose registered office address is 20 Wenlock Road, London, England, N1 7GU.

Whilst we work with a number of supply chain companies based overseas in North America, South America, Asia, and Europe, we remain a London registered company.

Which countries do we ship to?

David McAllen Limited ships mostly to UK customers, however we do ship worldwide, including;

Australia, New Zealand, Austria, Czechia, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Croatia, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Belgium, France, Germany, Ireland, Monaco, Netherlands, Hong Kong SAR, Japan, Singapore, South Korea, China, Iceland, Norway, Switzerland, Turkey, Guernsey, Jersey, French Guiana, India, United Kingdom, Isle of Man, United States, Canada

As a UK registered company, some countries, both in and outside of the EU, may require you to pay additional import duties and/or taxes on certain items over a certain threshold once your order arrives at its destination. We recommend you check for any potential charges with your local authorities or customs office before placing your order.

Where does my order originate from?

The Point of Sale (POS) for your order is the United Kingdom and usually takes 2 days to process prior to dispatch.

Where do our products come from?

A number of our supply chain management companies are based overseas in the USA, South America, Asia, and Mainland Europe. Our products are manufactured in countries around the world, including, UK, Netherlands, USA, Brazil, Colombia, Nicaragua, Bangladesh, Thailand, Vietnam, China, and Turkey, to name a few.

Most apparel sold in the UK is not actually manufactured in the UK.  Most UK High Street retailers import their merchandise. 

Which Shipping methods do we offer?

Shipping costs are to be covered solely by the customer and these are calculated by the website depending on the weight and size of the order using outside delivery companies and methods, (e.g., ePacket, EUB, UPS, FEDEX, DHL, and USPS) and/or UK Royal Mail at the prevailing current rates. These rates are subject to change and maybe amended periodically if the carrier pricing changes.

We offer both standard and express delivery methods (depending on where the product is stored).

Most of our orders are shipped by standard postal method which costs £3.95 for local delivery. Different charges apply to international deliveries.

We can ship orders where we have stock held locally by Royal Mail 24 Hour Tracked Service at no extra cost.

However, during peak or sale periods, the express delivery methods may be temporarily unavailable.

What are the delivery costs?

David McAllen Limited offers free standard shipping on all local UK mainland deliveries for orders over £50 or equivalent currency, after any discounts have been applied. For smaller orders, the shipping fees may vary by country and are indicated at checkout.

Free shipping does not apply to overseas deliveries.

Most of our orders are shipped by standard postal method which costs a standard £3.95 for local delivery.

Please note that in order for Express next day deliveries to be fulfilled they must be placed before 12:00 GMT, Monday to Friday. ‘Business days’ are considered to be Monday to Friday, excluding UK Bank Holidays.

Your order may take an additional 2-3 working days to arrive if you place it during any UK Bank Holidays or over the weekend.

How long does shipping take?

Orders are typically processed and shipped out within 2 business days. Your order will be shipped by our Standard Shipping Service. Once shipped, orders are generally received between 8-12 working days. We do not ship on Saturdays, Sundays, or Public Holidays. Orders placed Friday-Sunday will ship out on Monday.

Delivery of branded items

Delivery of any branded items such as Miraclesuit®, Ann Chery®, commando®, Naomi & Nicole® and Secret Weapons® brands which are held in the UK, usually takes between 1-3 working days to arrive.

All orders are delivered By Royal Mail Tracked Courier.

Branded items are FREE UK DELIVERY on orders over £50.00 (1-3 working days).

What if my parcel is delayed by Royal Mail ?

A number of our supply chain management companies are based overseas in USA, Asia, and Europe.

When we receive goods from overseas, they all pass through the Royal Mail’s Heathrow Worldwide Distribution Centre (HWDC) located near Heathrow Airport in Langley, Slough, UK.

This Royal Mail sorting office deals with international airmail parcels and letters arriving in and departing from the UK.

This centre handles millions of international mail items each year from countries all over the world. Given its scale and the complexity of international mail operations, delays at Langley HWDC are common.

During peak mail periods HWDC Langley experiences massive volumes of packages passing through every day. Understandably, this can lead to backlogs, delays, and slower processing times.

All international packages must clear UK Customs before entering or leaving the country. The customs procedures at Langley can occasionally lead to hold-ups.

You will be provided with a tracking number, which you can use to check the progress of your parcel.

How do I track a package stuck at the Royal Mail HWDC Langley?

To track a package that seems to be stuck at Langley HWDC, follow these steps:

Locate the package’s tracking number – this is usually a combination of letters and numbers given to you by us, or the Royal Mail or the courier firm.

Enter the tracking number on the courier’s website – for Royal Mail items, use their official Post Office Track and Trace tool.

https://www.royalmail.com/track-your-item

Sign up for email/SMS updates – this way, you’ll get automatic notifications whenever there is a new scan or status change.

Check the detailed tracking history – this will indicate exactly when your package arrived and was processed at Langley HWDC.

Look for the latest tracking update – this will give you an idea of how long your package has been stuck at Langley without any changes.

Contact us or Royal Mail customer service – if it has been over 4 weeks with no updates, for assistance.

International mail processing is complex, and delays are common at transit hubs like the Royal Mail’s HWDC at Langley. Please be patient and give your package some extra time before taking action. Your package is tracked, and it will get to you.

Returns & Exchanges

What is your Returns & Exchange Policy?

Returns: Our full Returns Policy is detailed on our website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Order Condition: The merchandise returned or exchanged must be unworn, unsoiled, undamaged, with all original tags attached, and in its original packaging. Return items with any sign of being worn, soiled or damaged are classified as unacceptable and will not be refunded.

Shipping Charges for Return Items: Customers are responsible for the shipping charges of any returned items, and they should take up any insurance on their own.

Where do I return an item to?

You can return the items to:

David McAllen Limited

PO Box 18627

Cradley Heath

B62 2QJ

United Kingdom

 

How do I exchange an item?

A refund will be arranged on receipt of the returned items.

If you wish to exchange your item, please ensure you get in touch with us via email: sales@davidmcallen.com before sending it back to us and we will aim to get back to you within 24-48 hours.

If we have not received an exchange request prior to processing your return, then we will automatically issue a refund.

Please be aware we can only exchange items for the exact same product in a different size or colour, and if the return meets our requirements in the Returns Policy.

Exchanges aren’t guaranteed and are subject to stock availability at the time of processing your return.

 

Order Changes

Can I cancel or amend my order?

You may be able to amend or cancel any unfulfilled order within 24 hours of placing your order. We may be able to amend or cancel orders once they have been placed. This is not guaranteed, but on a best efforts basis, because once placed, the order information is sent over to our warehouse straight away to be processed.

If you have placed an order by mistake or if there is a part of your order you would like to return, you can use our returns service if based in the UK, and we can either exchange or refund your order as requested.

My item is faulty, what should I do?

We are sorry to hear that the item you have received is faulty, and we want to resolve this for you as soon as possible. Simply contact our Customer Care team, via email (sales@davidmcallen.com) with the following information:

Your order number e.g. Order #1001.

Your name and address.

The name, size, and colour of the damaged item.

A written description and photograph of the damage.

Please note, products showing signs of use, natural wear and tear do not count as faulty.

My order is missing or incorrect, what should I do?

If there’s something missing or not quite right with your order, please get in touch with our Customer Care team who will be able to assist you further. You can get in touch with us via email: sales@davidmcallen.com

If I buy multiple items, will I receive it in one parcel?

We do our best to package everything together to increase efficiency, avoid excess packaging and reduce environmental impact. If you want to know exactly how your specific order will come packaged, please just get in touch with our Customer Care team.

You can contact the team via email: sales@davidmcallen.com and we will aim to get back to you within 24-48 hours.

If multiple purchases are sent separately, do not worry, you will receive the full consignment you ordered.